Can I return a gift?

We accept gift returns and exchanges for orders shipped within the UK*. Our standard Return & Exchange Policy, included below for reference, applies to all gift orders. If the below guidelines have been met, head here to start your return or exchange. You'll just need the Order Number and Email Address to get started!
Our Return & Exchange Policy

We offer free returns and exchanges for products purchased on and delivered within the United Kingdom* within 60 days of delivery. Please visit our Terms of Sale for full information on your right of cancellation and returns.

  • We recommend trying the product on indoors in order to maintain their original condition as, unless you're sending them back because they are faulty, all products, including any extra laces provided, must be returned in their original condition unworn, unwashed, undamaged, unused, and with all original tags attached.
  • Shoe boxes are an important part of the product presentation, and so those, and all packaging and labelling, must also be returned undamaged, along with the product(s).
  • Products purchased in-store must be returned in-store. Products purchased online must be returned through our website.

If you receive damaged or defective Products or experience a quality issue, click here to contact our Customer Service team for help.

Please note: Refunds will be issued using the same means of payment that you used for the original transaction. Please allow up to 10 days for your return to be processed. You will receive an email once your return has been processed and we have issued your refund.

*We are unable to provide pre-paid return labels for orders returned from outside of the United Kingdom (or for orders placed via, which are separate to orders placed via and subject to the terms and policies that are on that site). Customers returning orders from outside the United Kingdom are responsible for returning orders at their own cost.


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