Our Return & Exchange Policy

For products purchased on uk.nobullproject.com* we offer free returns and exchanges for products delivered within the United Kingdom within 60 days of delivery, using our provided pre-paid label. At this time, exchanges for products delivered outside of the United Kingdom are unavailable, and customers returning orders delivered outside the United Kingdom are responsible for returning them at their own cost – a fee of €10.00 will be deducted from your refund if you use the provided pre-paid label, and if you use your own return carrier, you are responsible for the return shipping costs. Please visit our Terms of Sale for full information on your right of cancellation and returns.

  • We recommend trying the product on indoors in order to maintain their original condition as, unless you're sending them back because they are faulty, all products, including any extra laces provided, must be returned in their original condition unworn, unwashed, undamaged, unused, and with all original tags attached.
  • Shoe boxes are an important part of the product presentation, and so those, and all packaging and labelling, must also be returned undamaged, along with the product(s).
  • Products purchased in-store must be returned in-store. Products purchased online must be returned through our website.

If you receive damaged or defective products or experience a quality issue, click here to contact our Customer Service team for help. 

 

Please note: Refunds will be issued using the same means of payment that you used for the original transaction. Please allow up to 10 days for your return to be processed. You will receive an email once your return has been processed and we have issued your refund.

 

* We are unable to provide pre-paid return labels for orders placed via nobullproject.com, which are separate to orders placed via uk.nobullproject.com and subject to the terms and policies that are on that site. Customers returning orders placed via nobullproject.com are responsible for returning orders at their own cost. 

 

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